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Privacy Policy

1. Who we are

TuneX Laboratory (“we”, “our”, “us”) is the trading name of TuneX Laboratory Ltd, based in Manchester, United Kingdom. We provide ECU remapping, dyno testing and automotive diagnostics. You can reach the data-controller at tunexlaboratory@gmail.com or +44 7468 607 926.

2. Information we collect and when

Contact details – When you use the “Contact Us” form, WhatsApp, e-mail or phone we receive your name, e-mail, phone number, vehicle model and anything you type into the message box.
 
Newsletter sign-ups – If you tick the newsletter box we store your e-mail address for marketing updates.
 
Service files – During a tuning session we capture your Vehicle Identification Number (VIN), ECU ID and the original/modified binary files.
 
Device & usage data – Wix and Google Analytics set consent-based cookies that record IP address, browser type, pages visited and time on page.
 
Cookie preferences – The cookie banner saves your consent status so we can remember it on your next visit.

3. Why we use your data

  • Legitimate interest – To answer enquiries, give quotations and keep records of work carried out.

  • Contract – To deliver the remap or diagnostic service you book.

  • Consent – To send newsletters or run analytics/marketing cookies (you can withdraw consent any time).

  • Legal obligation – To meet HMRC bookkeeping rules and handle warranty or safety recalls.

4. How we share information

We host our site and forms on Wix.com. Business e-mail runs on Google Workspace with EU data-region storage. If you choose analytics or marketing cookies, limited data flows to Google Analytics or Meta Ads. ECU binary files may be shared—under NDA—with our accredited tuning partners when necessary to create or verify a calibration. We never sell or rent your personal information.

5. How long we keep data

Enquiry e-mails: 24 months after our last conversation.
​Customer invoices and records: 6 years (tax requirement).
ECU binaries and tune history: the life of the vehicle or 10 years, whichever is shorter.
Google Analytics data: 14-month rolling window.
Back-ups are purged on the same schedule.

6. Security measures

Wix provides ISO 27001-certified servers with TLS 1.2 encryption in transit and AES-256 at rest. All admin accounts at TuneX Laboratory use multi-factor authentication and encrypted devices.

7. Your Rights

Under UK GDPR you can ask us to access, correct, erase, restrict or move your personal data, or object to our processing of it. Send your request to tunexlaboratory@gmail.com and we will reply within 30 days. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ico.org.uk).

8. Your Rights

Essential cookies load automatically to keep the site running. Analytics and marketing cookies load only after you give consent through our cookie banner. Full details appear in our separate Cookie Policy.

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